Security Screening and Prohibited Items Policy

Security Screening and Prohibited Items Policy

In order to maintain a safe and secure environment, Carnival prohibits certain items onboard, i.e., weapons, candles, irons, alcohol, or other dangerous goods. According to our policy, Carnival conducts security scanning of all luggage and if prohibited items are found, they will be removed and stored for safekeeping until the end of the voyage. The retained item(s) will be delivered to your stateroom on the last night of the cruise. Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case. For additional information, please refer to the terms and conditions of the cruise ticket contract.

IMPORTANT - All luggage must be unlocked before turning over to the porters in order to avoid any inconvenience to you or delay in delivering the luggage to your stateroom.

Q & A’s

Q.  Why was I asked to unlock my bag before giving it to a porter?

A.  In order to maintain a safe and secure environment, Carnival prohibits certain items onboard, i.e., weapons, candles, irons, alcohol, or other dangerous goods. According to our policy, Carnival conducts security scanning of all luggage and if prohibited items are found, they will be removed and stored for safekeeping until the end of the voyage.   You were asked to unlock your bag so we could conduct the necessary security screening.

Q. What happens to the items you remove from my bag?

A. The retained item(s) will be delivered to your stateroom on the last night of the cruise.  Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage.

Q.  Are you going to refund me for the alcohol you threw away?

A.  We only discard opened bottles of alcohol/liquor and there is no compensation since it is a prohibited item that should not have been packed.  

Q.  Who is going to be looking through my personal belongings?

A.  To maintain the integrity of the search, a member of our Security team along with a member from our Housekeeping staff will conduct the search.  They will wear gloves and take proper precaution when handling your belongings, including carefully documenting the items which have been retained and/or discarded.  

Q.  What happens if you find a locked bag?

A.  Luggage will not be delivered to the guest’s stateroom until the guest has unlocked the bag and given our security personnel an opportunity to properly screen the bag.

Q.  I have cruised on Carnival before and did not have to unlock my bags.  When did this policy go in effect?

A.  You are right, although we have had this policy for many years, it is now being strictly enforced. 

Q.  Why wasn’t I notified of this change?

A.  If you completed your FunPass prior to 1/25/10, all guests were notified via a special notice that was emailed to them.  If you completed your FP after this date, the policy was clearly reflected in our ticket contract and all web site materials.   

Q. Why would you take my bottle of mouthwash?

A.  If it was unsealed and appeared in any way as a suspicious, prohibited item, it was discarded.

Q.  I have valuable in my luggage, what happens if something is missing?  

A.  All of our guest communications advise guests to pack all valuables in their carry-on luggage. If you need to remove anything before turning it over to the porter, we suggest you do so.

Q. When will you begin to strictly enforce this policy on other ships?

A.  Guests should adhere to the policy immediately since the roll out is imminent.