Friday, April 30, 2010

Carnival Cruise Lines Confiscated Items List

Carnival Cruise Lines Confiscated Items List
(Revised 1/30/10)


In order to maintain a safe and secure environment, Carnival prohibits certain items onboard. According to our policy, Carnival conducts security scanning of all luggage and if prohibited items are found, they will be removed and stored for safekeeping until the end of the voyage. The retained item(s) will be delivered to the guest’s stateroom on the last night of the cruise.

Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case. For additional information, guests can refer to the terms and conditions of the cruise ticket contract.  

We suggest all luggage be unlocked before turning over to the porters in order to avoid any inconvenience or delay in delivering the luggage to the stateroom. Should the guest choose not to unlock their bags and prohibited items are found during screening, the luggage will be retained until the guest can open it in front of security personnel.

Items on the Confiscated Items List will be tagged and turned over to the ship before sailing if the guest cannot return them to their car.

  • Alcohol (hard liquor) / sealed, unopened bottles
  • Beer / sealed, unopened bottles/cans
  • Wine and Champagne over the allowable 1-bottle per guest / sealed, unopened bottles
  • Irons
  • Candles
  • Heating Pads
  • Incense



Friday, April 23, 2010

Carnival Cruise Lines Prohibited Items List

Carnival Cruise Lines Prohibited Items List
(Revised 5/06/09)


In order to maintain a safe and secure environment, Carnival prohibits certain items onboard. According to our policy, Carnival conducts security scanning of all luggage and if prohibited items (list below) are found, they will be removed and destroyed if the guest cannot return them to their car. No compensation will be given.

For additional information, guests can refer to the terms and conditions of the cruise ticket contract.  

We suggest all luggage be unlocked before turning over to the porters in order to avoid any inconvenience or delay in delivering the luggage to the stateroom. Should the guest choose not to unlock their bags and prohibited items are found during screening, the luggage will be retained until the guest can open it in front of security personnel.

Items on the Prohibited Items List are destroyed if the guest cannot return them to their car.

·         Unsealed liquids that are prohibited
·         Firearms, including non-firing weapons and starter pistols
·         Ammunition, including bullets, shot or missile that can be fired using a propellant
·         Imitation or replica weapons, including de-commissioned weapons or those not capable of being fired, and toy weapons
·         Explosives or explosive component parts such as detonators
·         Fireworks or Pyrotechnics (Except those being used in connection with a company stage production which have been properly manifested)
·         Taser or electronic Stun Guns
·         Pepper or Mace sprays 
·         Telescopic or regular batons
·         Martial arts equipment (flails, throwing stars, belt buckle knives, etc.)
·         Handcuffs, Brass Knuckles
·         Compressed gas bottles/cylinders
Note: Dive tanks are not permitted, empty or full.
Note: Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to guest services and stored in a designated safe area.
  • Diver spear guns/slings
  • Knives with blades longer than four (4) inches
Note: Recreational dive knives are allowed onboard, but must be held in custody of the Guest Services Manager or Chief Security Officer. Dive knives may be checked out/in by the owner for dive excursions during the cruise.  Ceremonial swords are at times permitted with prior notification from the Security Services Department but are held onboard in the same manner as dive knives.
  • Volatile and highly flammable liquids such as cigarette lighter fluid
  • Scissors with blades longer than four (4) inches
   Note: Large scissors of the type used by scrapbook, quilting enthusiasts are at times permitted with prior notification from the Security Services Department but are held onboard in the same manner as dive knives.
  • Any other item made, adapted, or intended for use as a weapon
  • Ham radio transmitting equipment

Friday, April 16, 2010

Security Screening and Prohibited Items Policy

Security Screening and Prohibited Items Policy


In order to maintain a safe and secure environment, Carnival prohibits certain items onboard, i.e., weapons, candles, irons, alcohol, or other dangerous goods. According to our policy, Carnival conducts security scanning of all luggage and if prohibited items are found, they will be removed and stored for safekeeping until the end of the voyage. The retained item(s) will be delivered to your stateroom on the last night of the cruise. Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case. For additional information, please refer to the terms and conditions of the cruise ticket contract.

IMPORTANT - All luggage must be unlocked before turning over to the porters in order to avoid any inconvenience to you or delay in delivering the luggage to your stateroom.

Q & A’s

Q.  Why was I asked to unlock my bag before giving it to a porter?
A.  In order to maintain a safe and secure environment, Carnival prohibits certain items onboard, i.e., weapons, candles, irons, alcohol, or other dangerous goods. According to our policy, Carnival conducts security scanning of all luggage and if prohibited items are found, they will be removed and stored for safekeeping until the end of the voyage.   You were asked to unlock your bag so we could conduct the necessary security screening.

Q. What happens to the items you remove from my bag?
A. The retained item(s) will be delivered to your stateroom on the last night of the cruise.  Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage.

Q.  Are you going to refund me for the alcohol you threw away?
A.  We only discard opened bottles of alcohol/liquor and there is no compensation since it is a prohibited item that should not have been packed.  

Q.  Who is going to be looking through my personal belongings?
A.  To maintain the integrity of the search, a member of our Security team along with a member from our Housekeeping staff will conduct the search.  They will wear gloves and take proper precaution when handling your belongings, including carefully documenting the items which have been retained and/or discarded.  

Q.  What happens if you find a locked bag?
A.  Luggage will not be delivered to the guest’s stateroom until the guest has unlocked the bag and given our security personnel an opportunity to properly screen the bag.

Q.  I have cruised on Carnival before and did not have to unlock my bags.  When did this policy go in effect?
A.  You are right, although we have had this policy for many years, it is now being strictly enforced. 

Q.  Why wasn’t I notified of this change?
A.  If you completed your FunPass prior to 1/25/10, all guests were notified via a special notice that was emailed to them.  If you completed your FP after this date, the policy was clearly reflected in our ticket contract and all web site materials.   

Q. Why would you take my bottle of mouthwash?
A.  If it was unsealed and appeared in any way as a suspicious, prohibited item, it was discarded.

Q.  I have valuable in my luggage, what happens if something is missing?  
A.  All of our guest communications advise guests to pack all valuables in their carry-on luggage. If you need to remove anything before turning it over to the porter, we suggest you do so.

Q. When will you begin to strictly enforce this policy on other ships?
A.  Guests should adhere to the policy immediately since the roll out is imminent.

Friday, April 9, 2010

What Not to Pack

I know this will be common sense but someone had to try and bring these things for Carnival to have to put out a list...LOL!!

What Not to Pack


In order to maintain a safe and secure environment, Carnival permits or prohibits certain items on board.

Section 4(a) of the Cruise Ticket Contract states: Each fully paid adult Guest will be allowed a reasonable amount of luggage on board containing their personal belongings. Luggage means only trunks, valises, satchels, bags, hangers and bundles with their contents consisting of only such wearing apparel, toilet articles and similar personal effects as are necessary and appropriate for the purpose of the journey.

Permitted items must fit into checked luggage or must be in carry-on luggage that will fit the dimension of the X-ray security machine: 24”W x 16”H; there is no measurement for length as the carry-on luggage will lay flat on the conveyer belt. Note: Guests bringing the permitted one bottle of wine/champagne and/or small quantity of non-alcoholic beverages must bring these items on board in their carry-on luggage.


Item
Permitted / Prohibited
Bicycles   
Due to safety concerns, this item cannot be utilized onboard nor permitted on onboard.
Surfboards
Due to safety concerns, this item cannot be utilized onboard nor permitted onboard.    
Scooters
Not permitted on board for recreation use.
Permitted on board for mobility use.
Segway 

Not permitted on board for recreation use or mobility use.
Boats/Canoes                                                               
Due to safety concerns, this item cannot be utilized onboard nor permitted on onboard.
Use of any footwear with wheels, including but not limited, to Heelys© shoes                          
Due to safety concerns, this item cannot be utilized onboard nor permitted on onboard.
Roller Blades/Skates

Due to safety concerns, the following items cannot be utilized on board but may be brought on board for use in port.                  
Snorkel Gear
Due to safety concerns, the following items cannot be utilized on board but may be brought on board for use in port.                  
Skateboards
Due to safety concerns, the following items cannot be utilized on board but may be brought on board for use in port.                  
Golf Clubs
Due to safety concerns, the following items cannot be utilized on board but may be brought on board for use in port.                  
Fishing Rod (packed)
Due to safety concerns, the following items cannot be utilized on board but may be brought on board for use in port.                  
Tennis Racket
Due to safety concerns, the following items cannot be utilized on board but may be brought on board for use in port.                  
Kite (packed)
Due to safety concerns, the following items cannot be utilized on board but may be brought on board for use in port.                  
Household Goods or Tools of Trade

These items cannot be brought on board. See Part 4(b) of the cruise ticket contract.         
Coolers
Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process and therefore large coolers are not permitted as carry-on or checked luggage.                       
Live Animals
No guest is permitted to bring on board live animals other than qualified service animals. Permission to bring a service animal must be approved by Guest Access Services at time of booking.                            
Musical Instruments
For the comfort of all our guests, musical instruments can only be brought on board if the guest is performing and this performance has been pre-approved by the Group Department.                                   
Radios / Boom Boxes
For the comfort of all our guests, radios and boom boxes can be used with headphones or earpieces when used in public areas.       
Floatation Devices
For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life-preservers (water wings) cannot be used in the swimming pools on board.
Metal Detectors
Guests are not permitted to use metal detectors on board because anything found on board would "belong" to Carnival Cruise Lines. We would then try to return the item to the guest.                                         
Wrapped Gifts
Guests may bring wrapped gifts on board; however, due to heightened security, the gift may have to be unwrapped, upon request.              
Video Game Systems/Units
These items cannot be utilized on board because of the incompatibility of the units with the stateroom televisions.               
Fish Caught on a Fishing Expeditions
The fish cannot be brought on board; it must be shipped home.
Clothing Steamers
Permitted
Irons
Confiscated Items List
Heating Pads
Confiscated Items List
Candles
Confiscated Items List
Incense
Confiscated Items List
Alcohol (hard liquor) / sealed, unopened bottles
Confiscated Items List
Beer / sealed, unopened bottles/cans
Confiscated Items List
1-bottle per guest (21 years of age or older) of wine or champagne / sealed, unopened bottle
Permitted
Must be in carry-on luggage
Small quantity of non-alcoholic beverages / sealed, unopened bottles or cans
Permitted
Must be in carry-on luggage
Wine or champagne over the allowable 1-bottle per guest / sealed, unopened bottles
Confiscated Items List
Firearms, including non-firing weapons and starter pistols
Prohibited Items List
Ammunition, including bullets, shot or missile that can be fired using a propellant
Prohibited Items List
Imitation or replica weapons, including de-commissioned weapons or those not capable of being fired, and toy weapons
Prohibited Items List
Explosives or explosive component parts such as detonators
Prohibited Items List
Fireworks or Pyrotechnics (except those being used in connection with a company stage production which have been properly manifested)
Prohibited Items List
Taser or Electronic Stun Guns
Prohibited Items List
Pepper or Mace sprays
Prohibited Items List
Telescopic or regular batons
Prohibited Items List
Martial arts equipment (flails, throwing stars, belt buckle knives, etc.)
Prohibited Items List
Handcuffs, Brass Knuckles
Prohibited Items List
Dive tanks, empty or full
Prohibited Items List
Compressed gas bottles/cylinders

Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area.
Diver spear guns/slings
Prohibited Items List
Knives with blades longer than four (4) inches
Prohibited Items List
Recreational Dive Knives
Allowed onboard, but must be held in custody of the Guest Services Manager or Chief Security Officer. May be checked out/in by the owner for dive excursions during the cruise.
Ceremonial Swords
At times, permitted with prior notification from the Security Services Department.
Must be held in custody of the Guest Services Manager or Chief Security Officer. May be checked out/in by the owner for specific use during the cruise.
Volatile and highly flammable liquids such as cigarette lighter fluid.
Prohibited Items List
Scissors with blades longer than four (4) inches
Prohibited Items List
Large Scissors for scrapbooking/quilting enthusiasts
At times, permitted with prior notification from the Security Services Department.
Must be held in custody of the Guest Services Manager or Chief Security Officer. May be checked out/in by the owner for specific use during the cruise.
Any other item made, adapted, or intended for use as a weapon
Prohibited Items List
Ham radio transmitting equipment
Prohibited Items List

Friday, April 2, 2010

Communicating With the World

Cellular Phone Service
Keeping You Connected at Sea


Carnival Cruise Lines, through agreement with Wireless Maritime Services, proudly offers an advanced roaming network on board Carnival Cruise Lines ships, allowing you to make and receive calls while at sea using your own mobile phone and telephone number.

International roaming charges will be conveniently billed to you by your home mobile carrier. Mobile phone service will be available for use while the ship is at sea.

Service Requirements
The mobile networks on your ship are accessible by most mobile phones. The WMS mobile network – www.cellularatsea.com – is accessible by most mobile phones supporting both GSM and CDMA technologies. CDMA users should ensure their phone is set to allow roaming.

You must have service with one of the more than 340 carriers worldwide that have a roaming agreement with Wireless Maritime Services. Not all prepaid phones are currently supported.

When the ship is sailing out of range of band-based mobile phone networks, mobile phone service will still be available. When the ship is in port, you can connect to local roaming networks as permitted by your home mobile carrier.

Calls to USA, Canada and the Caribbean
Dial “1”, the area code and number just as you would at home

Calls to Other Countries
Dial “+”, the country code and the full number (Verizon Wireless/Sprint users dial “011”, the country code and the full number).

GPRS Data Service
If your home carrier supports GPRS data service, you can use mobile phone service with compatible GPRS data capable devices to check email, surf the web and share photos while traveling just as you would at home. Charges will be conveniently billed to you by your home mobile carrier.

Checking Voicemail
Most users will be able to check their messages by pressing and holding the “1” key. Please note that some home mobile carriers charge for messages deposited to and retrieved from voicemail while a customer is roaming. Please contact your home carrier customer service with any questions about your voicemail.

Text Messaging
If your home mobile carrier supports GSM, text messaging service is available on compatible GSM devices. Address your text message to your North American number with “1”, the area code and number.

As a courtesy to other guests, please set your ringer to vibrate and avoid loud conversations while in public areas.

Charges, Billing and Customer Service
Rates for usage of your cellular phone are determined by your home mobile carrier. Please note that calls to 800, 888, 866 and 877 numbers are not toll free. You will be billed by your home mobile carrier for your international roaming usage on your regular mobile phone bill. It can take up to 60 days for charges acquired while using your cellular phone at these times to appear on your phone bill. For more information, please contact your home mobile carrier customer service.

Questions?
Please note that the Carnival Cruise Lines staff does not have access to your service information or billing records. Actual service availability depends on home mobile carrier participation and service permissions. For questions about your service or about billing, please contact your home mobile carrier customer service.

Explanation of Rates and Charges
Mobile phone service is provided by Wireless Maritime Services.

Requires compatible wireless phone and qualified wireless service with a home mobile carrier provider that has a roaming agreement with Wireless Maritime Services. Your home network will determine the international roaming rates you pay for usage.

Wireless Maritime Services provides CDMA, GSM voice and GPRS data service. Other service features may not be available. Voice usage is measured during the time you are connected to your system which is approximately from the time you press the button that initiates or answers the call until approximately the time the first party terminates the call. Voice usage for each call is billed in full minute increments with partial minutes rounded up to the next full minute. Data usage for each billing record will be rounded up to the next kilobyte and a cost will be associated with each billing record and rounded to the nearest cent.

Availability, timeliness and reliability of service are subject to radio transmission limitations, caused by system capacity, system repairs and modifications, your equipment, signal strength, weather and other conditions. You will only be able to call and text message to certain countries. Other restrictions and limitations apply for service.

Wireless Maritime Services and your home mobile carrier are not affiliates of Carnival Cruise Lines and are solely responsible for the services, charges and customer service support provided to you.